Sorry if I do this wrong but I bought roaring heights gold edition from the ea app like an hour ago and am not able to download it. I paid for it and was brought to the page for it again this time saying I owned it. I received an email with a product key and went to the sims 3 store to redeem it but got an error saying it has been redeemed already. I checked my account on the store and it said I didn't own that world and my purchase history didn't have it in there either. When I loaded up my game it was not there. I then used the link from the error message I got when trying to redeem the code to contact ea and selected Roaring Heights > PC >Codes and Promotions > Invalid code. Also noticed I could not login to my account and after clicking on the login an error message said I couldn't do anything concerning my account or make a case. However I did have the ability to pick a game and it lead me to a page that had me give my name and email and it suggested I ask here. I checked on here and saw that people are typically told to contact ea not here. I then saw on this thread that I can use Manage Account > Find missing game to get in contact better. After that I had a form to fill out that had a title and message which I did explaining my problem and even added screenshots showing I owned the game on the ea app and the error message I received. I then hit send but got an error message saying there was a problem "authenticating" something. I hit send again and got a new error message saying to reload so I saved the message by copying reloaded the page and pasted it back in, adding another title and adding the images again. I received the same error again so I removed the images and got the same error to reload the page. I did so and pasted the message back and added a new title but no images this time. I got the same error AGAIN and gave up and came here to write this...
Looking through this thread I did see at the bottom of the page that had me write an email there was a live chat option. I used this and through talking with someone they told me they made some changes which I did not notice and said the payment was waiting. I have my checking account give me text alerts whenever money goes in or out of my account so I know the payment has left my account. They told me it could be 3-5 business days for it to register. I guess I'll update if that happens or doesn't happen
