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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

[Current Issue] Sims 3 Store world can't register/install

Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money.  That list includes Dragon Valley, Hidden Springs, Monte Vista, ...
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technical issues
the sims 3 store
worlds
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @ilikeblanket,

Please check over the Order History on your EA account- if this payment is now showing as complete, but your code is still coming up as invalid when you try to redeem it on TheSims3.com, then you'll need to reach out to live support to request a refund on this purchase instead. Please reach out to live support again from the site here to request a refund on your purchase for Roaring Heights, if you have any issues reaching out to the team there, please let me know. 

ilikeblanket's avatar
ilikeblanket
3 years ago

@EA_SolaireAlright, I just talked with someone on live chat and asked them to refund it. Thank you I wish EA didn't hate Sims players ☹️

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