Community ManagerHey @Samnthea , sorry to see you're having trouble getting a refund.
I do think it could be worth trying out the Help support again. I get that on their end, they see a purchase that is more than 90 days old so they can't issue a refund, but if you had contacted support within those 90 days before that for a refund and was told to wait, then they might do an exception for you. The advisors work on one case and it's possible they haven't checked your previous cases (maybe the one before, but maybe not the ones that are a couple of weeks old).
You should be able to find your case numbers in your case history on EA Help. Write down the numbers for those cases where you contacted support within the 90 days of your purchase, so that you can give them to the next advisor who will be able to verifiy that you were asking for a refund within the 90 days period.
Good luck, and let us know how that goes!
Hi Cath! Thank you for your suggestion. I tried this again and the support really did want to help me and make an exception, but it appears to be logistically impossible for them to do past the 90 days on their end. Regardless, a lesson learned for me I guess. :P
