Uninstall your most recent EP then download and reinstall the digital version from Origin. Instructions here.
Hi,
I have read a lot of your tips but am yet to solve the problems I am having with setting up my games on my new iMac 2017. I would really appreciate it if you could help me.
Problems that remain:
- Getting past the black screen when starting up
- If getting past by bypassing the launcher, game tells me to insert the disc although it is already inserted.
I used to play on a iMac 2012, which I had no problems with at all.
I have all expansion packs and stuff packs installed.
I also have a lot of content from the Sims 3 store installed, and I wish to keep it whilst playing.
I have tried to find a solution to my problems for a few days. Since I have no saved data (as it's a new iMac and I didn't save any of my previous games), I have been trying reinstall etc, but nothing works.
If you have any tips please let me know. I would really appreciate it.
Best,
Paulina
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
