I just recently downloaded an expansion pack that says that, too...and I can't get the "Red Carpet Collection" to download because it asks for my serial number, but when I put in the serial number, it says it's already been used.
Apparently, when you buy & download a game from Origin, it automatically registers it on the Sims 3 site... but it seems the store doesn't recognize it. The store reads the serial number as having been used, but it won't allow me to download the Red Carpet Collection without entering a serial number. XD
If you mean you can't find where to download the Red Carpet Collection, it's right here.
Please let me know if you get it to download.
your post and link to the red carpet content download page helped me, thanks a lot :D
Contact EA: ttps://help.ea.com/contact-us/ask. For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
