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drainsg333's avatar
drainsg333
Seasoned Novice
1 month ago
Solved

EA Advisors not giving me 64-bit?

Hi, I've played Sims 3 for many years, but I have always done it on an older mac, I recently changed to a newer one, and this one therefore can't play 32-bit games. I have Sims 3 in my EA library, but only the 32-bit version, and it of course just crashes immediately when trying to run it.

I have been messaging EA Support for a while now, and have talked to multiple of their advisors, they have all said "I did everything on my end now" and other stuff like that, but have made no actual changes. My last conversation with one, he finished with saying he would file a bug report for the game, but still nothing has changed. Does anyone have any clue how to have them give me the 64-bit version? It kind of seems like they themselves don't even know how to.

Thank you! :))

mac
missing content
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    21 days ago

    drainsg333​  Did you make any changes, for example to the graphics settings?  If so, delete Options.ini, in Documents > Electronic Arts > The Sims 3, and try again, except this time don't make any changes.

    If you didn't change anything, load the game to the Main Menu and either enable or disable Advanced Rendering, whichever option you're not currently using.  (As in, flip the setting.)  I've seen a few people report that they need to have it enabled in CAS and disabled in live mode, or vice versa, for reasons unknown.  The household you created should be available in the in-game bin, provided you did fully exit CAS; you can click Move In Household to see it.  So you don't need to go back to CAS this time.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    26 days ago

    drainsg333​  Sorry for the late reply.  Please try playing in a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you open the launcher, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't work, please create a new admin account on your Mac and try playing there.  Don't link it to your Apple ID (you can skip that step), and don't import any settings or files.  Repair the game (EA App > Sims 3 > Manage > Repair) before trying to play.

  • drainsg333's avatar
    drainsg333
    Seasoned Novice
    24 days ago

    hi, i tried the thing with the folder yesterday, and i thought it worked, because create a sim fully worked, but then it crashed in the same way as before right after, i did try a couple times, but didn't work. I just tried the thing with the admin account, and it did the same thing. :/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    drainsg333​  Did you make any changes, for example to the graphics settings?  If so, delete Options.ini, in Documents > Electronic Arts > The Sims 3, and try again, except this time don't make any changes.

    If you didn't change anything, load the game to the Main Menu and either enable or disable Advanced Rendering, whichever option you're not currently using.  (As in, flip the setting.)  I've seen a few people report that they need to have it enabled in CAS and disabled in live mode, or vice versa, for reasons unknown.  The household you created should be available in the in-game bin, provided you did fully exit CAS; you can click Move In Household to see it.  So you don't need to go back to CAS this time.

  • drainsg333's avatar
    drainsg333
    Seasoned Novice
    20 days ago

    hi, disabling advanced rendering did it!! it fully works now, thank you SO much!!! :DD

     

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