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gelifishh's avatar
gelifishh
2 years ago
Solved

EA App saying I don't own Sims 3 base game

EA App is telling me I don't own Sims 3, but own several expansions? Tried talking to support and they were zero help, they basically just said sorry, it's being looked into. Tried uninstalling and r...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @gelifishh 

    It sounds like you may need to have the base game re-added to your account- this isn't something we can do for you over the forums since we can't access your specific account information, but live support can take another look with you and check your entitlements on your account for The Sims.

    Please submit a new help request here to speak with live support again on this- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @gelifishh 

It sounds like you may need to have the base game re-added to your account- this isn't something we can do for you over the forums since we can't access your specific account information, but live support can take another look with you and check your entitlements on your account for The Sims.

Please submit a new help request here to speak with live support again on this- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

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