EA have got our money, we the customers want our goods

Question

Since the update of a few days ago my CCs disappears.&nbsp; We had this problem 2-3 years ago and it took some time for this problem to be rectified.&nbsp; I have tried a new folder. Down loaded from my purchase history page and the dashboard.&nbsp; After installing the CC and going into a play session the CC is in the game as it should be. However, after closing the game and restarting the EA app all CCs have been whipped.&nbsp; The same is true for worlds.&nbsp; The only thing that remain&nbsp; of venues is the shell building, i.e. walls and roof and in some cases the windows and doors are replaced along with items specific to that venue.&nbsp; EA new of this problem for before so why did they not get it sorted before putting out this new update.&nbsp;&nbsp;

puzzlezaddict · Answer

BillFlowerpot&nbsp; When you tried the new Sims 3 folder, did you install all your Store content at once, or in smaller batches?&nbsp; Using small batches helps prevent corrupted .ebc files, which can make the Store content disappear entirely.&nbsp; It's not the only source of this problem but is a major one.
Now that this has happened again, please delete the SigsCache folder inside the Sims 3 user folder and see whether your Store content shows up.&nbsp; If it doesn't, try another new user folder, except this time, install only a few Store items and see whether they stay installed after you load the game, play, quit, and restart your computer.

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EA have got our money, we the customers want our goods

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