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FurryOldGuyJean's avatar
FurryOldGuyJean
3 years ago
Solved

EA server errors causing Sims 3 launcher log-in issues

Starting two days ago the Sims 3 launcher app has displayed an error page as part of the launcher app instead of the normal log-in webpage: I am unable to download any new Sims 3 store content...
pc
technical issues
  • roberta591's avatar
    roberta591
    3 years ago

    @FurryOldGuyJeans   I'm assuming your playing on a pc. Here's what you should try - open the Edge browser (even if you don't use it). click the three dots in the upper right (...). Click settings. Click privacy, search, and services. In the clear browser data now - click choose what to clear. Click clear browser data for Internet Explorer mode. close Edge - try game.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@kittyhazklaws  Instead of deleting the folders, you can simply move them to the desktop or wherever you'd like.  The only thing that matters is that their contents are no longer in the Sims 3 folder.

Alternately, you can move the entire Sims 3 folder to the desktop and open the launcher to spawn a new folder.  If you get an error when trying to move the folder, or it copies instead of moving, that would strongly suggest an issue with OneDrive, which would explain your inability to download store content at least.  Otherwise, you can try downloading a few store items into the new Sims 3 folder and see whether they install properly.

You shouldn't need to sign into the launcher to download content.  If one browser doesn't work, try another one; I use Firefox and have never had any signficant issues with it.  If you do want to fix the launcher login issue, try clearing Edge's Internet Explorer data as described in the link I posted earlier in the thread.

kittyhazklaws's avatar
kittyhazklaws
3 years ago

Hi puzzlezaddict, thank you for your reply.

I do use Firefox and I do not have Onedrive on my PC.


I did end up moving the folders to desktop and then trying to download the store items/worlds again. I ended up having to download all of my purchases again one by one. The store told me I didn't own the product if I selected the whole page or more then 1 at a time.The launcher kept bringing up the log in box on the sims 3 launcher every few items and sometimes I couldn't remove it. In the end it took me around 5 hours in total from first problem to being able to play somewhat with the expansions and some store content. Such a stuff around when it was already working perfectly (for the sims) before.

There were a few items it just wouldn't let me download content that I has previously purchased as it says I don't own them, even though they are in my download history. The website kept crashing as well and kept asking me to accept a new terms of service agreement dated in 2011 that I would have previously signed at some point, so there is obviously an issue there with the store/content/servers that EA needs to fix or is working on.

IMO they should remove the need to use origin so we can play in offline mode so these updates do not break the once working game.

Thanks again.

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