Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Error 12

I get error 12 on Windows 7. I tried the solution described on the EA site but I don't have any .legacy files and it didn't work
pc
technical issues
  • Anonymous's avatar
    Anonymous
    11 years ago

    Here's the DxDiag output (part 1):

    ------------------
    System Information
    ------------------
    Time of this report: 5/11/2014, 19:22:06
           Machine name: PC100
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
               Language: English (Regional Setting: English)
    System Manufacturer: MSI
           System Model: MS-7522
                   BIOS: Default System BIOS
              Processor: Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz (8 CPUs), ~2.7GHz
                 Memory: 6144MB RAM
    Available OS Memory: 6136MB RAM
              Page File: 4814MB used, 7453MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: ATI Radeon HD 4800 Series        
           Manufacturer: ATI Technologies Inc.
              Chip type: ATI display adapter (0x9442)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_22661787&REV_00
         Display Memory: 3314 MB
       Dedicated Memory: 502 MB
          Shared Memory: 2811 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Dell U2311H(Digital)
          Monitor Model: DELL U2311H
             Monitor Id: DELA05F
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1077 (English)
         Driver Version: 8.850.0.0
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 4/20/2011 00:07:48, 795648 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71EE2-D702-11CF-0270-6C02BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x9442
              SubSys ID: 0x22661787
            Revision ID: 0x0000
     Driver Strong Name: oem42.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.850.0.0😛ci\ven_1002&dev_9442
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers (Sound Blaster X-Fi Xtreme Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 5/6/2009 00:34:52, 639512 bytes
                Other Files:
            Driver Provider: CREATIVE
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 5/6/2009 00:34:52, 639512 bytes
                Other Files:
            Driver Provider: CREATIVE
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (QuickCam Communicate Deluxe Mic)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 04:40:58, 109824 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0

                Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: t3.sys
             Driver Version: 6.10.0000.0209 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/6/2009 00:34:52, 639512 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0

    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Comfort Curve Keyboard 2000
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x00DD
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A37
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    • Anonymous's avatar
      Anonymous
      11 years ago

      part 2:

      ----------------
      Gameport Devices
      ----------------

      ------------
      PS/2 Devices
      ------------
      + Microsoft USB Comfort Curve Keyboard 2000 (Mouse and Keyboard Center)
      | Vendor/Product ID: 0x045E, 0x00DD
      | Matching Device ID: hid\vid_045e&pid_00dd&mi_00
      | Service: kbdhid
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x046D, 0xC52F
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD

      ------------------------
      Disk & DVD/CD-ROM Drives
      ------------------------
            Drive: C:
       Free Space: 51.1 GB
      Total Space: 228.9 GB
      File System: NTFS
            Model: KINGSTON SV300S37A240G ATA Device

            Drive: F:
       Free Space: 86.6 GB
      Total Space: 286.2 GB
      File System: NTFS
            Model: Maxtor 6V300F0 ATA Device

            Drive: N:
       Free Space: 527.2 GB
      Total Space: 953.9 GB
      File System: NTFS
            Model: WDC WD10EADS-00M2B0 ATA Device

            Drive: E:
            Model: TSSTcorp CDDVDW SH-S223F ATA Device
           Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

      --------------
      System Devices
      --------------
           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
      Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_75221462&REV_00\3&11583659&0&E8
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
      Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_12\3&11583659&0&A1
         Driver: n/a

           Name: VIA USB eXtensible Host Controller
      Device ID: PCI\VEN_1106&DEV_3432&SUBSYS_34321106&REV_03\4&28223223&0&00E0
         Driver: n/a

           Name: ATI Radeon HD 4800 Series        
      Device ID: PCI\VEN_1002&DEV_9442&SUBSYS_22661787&REV_00\4&12AE3118&0&0038
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
      Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_75221462&REV_00\3&11583659&0&D7
         Driver: n/a

           Name: Intel(R) ICH10 Family SMBus Controller - 3A30
      Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_75221462&REV_00\3&11583659&0&FB
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
      Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_75221462&REV_12\3&11583659&0&38
         Driver: n/a

           Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1102&DEV_7006&SUBSYS_00101102&REV_00\4&9B8B158&0&00E3
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
      Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_75221462&REV_00\3&11583659&0&EF
         Driver: n/a

           Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
      Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_75221462&REV_00\3&11583659&0&FD
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
      Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_75221462&REV_12\3&11583659&0&18
         Driver: n/a

           Name: High Definition Audio Controller
      Device ID: PCI\VEN_1102&DEV_0009&SUBSYS_00181102&REV_00\5&3D5E7A1&0&0000E3
         Driver: n/a

           Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
      Device ID: PCI\VEN_8086&DEV_3A4A&SUBSYS_75221462&REV_00\3&11583659&0&E5
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
      Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_75221462&REV_00\3&11583659&0&D2
         Driver: n/a

           Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
      Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_75221462&REV_00\3&11583659&0&FA
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
      Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_75221462&REV_12\3&11583659&0&08
         Driver: n/a

           Name: Realtek PCIe GBE Family Controller
      Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_75221462&REV_02\4&195011B8&0&00E4
         Driver: n/a

           Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48
      Device ID: PCI\VEN_8086&DEV_3A48&SUBSYS_75221462&REV_00\3&11583659&0&E4
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
      Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_75221462&REV_00\3&11583659&0&D1
         Driver: n/a

           Name: Intel(R) ICH10R LPC Interface Controller - 3A16
      Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_75221462&REV_00\3&11583659&0&F8
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405
      Device ID: PCI\VEN_8086&DEV_3405&SUBSYS_75221462&REV_12\3&11583659&0&00
         Driver: n/a

           Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46
      Device ID: PCI\VEN_8086&DEV_3A46&SUBSYS_75221462&REV_00\3&11583659&0&E3
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
      Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_75221462&REV_00\3&11583659&0&D0
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438
      Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_12\3&11583659&0&A3
         Driver: n/a

           Name: Intel(R) 82801 PCI Bridge - 244E
      Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_75221462&REV_90\3&11583659&0&F0
         Driver: n/a

           Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
      Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_75221462&REV_00\3&11583659&0&E1
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
      Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_75221462&REV_00\3&11583659&0&EA
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E
      Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_12\3&11583659&0&A0
         Driver: n/a

           Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_AA30&SUBSYS_AA301787&REV_00\4&12AE3118&0&0138
         Driver: n/a

           Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
      Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_75221462&REV_00\3&11583659&0&E0
         Driver: n/a

           Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
      Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_75221462&REV_00\3&11583659&0&E9
         Driver: n/a

           Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
      Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_12\3&11583659&0&A2
         Driver: n/a

           Name: Standard Dual Channel PCI IDE Controller
      Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_75221462&REV_03\4&37B99283&0&00E1
         Driver: n/a

  • Anonymous's avatar
    Anonymous
    11 years ago

    btw the solution in the first link did not help, and neither did the solution on the EA site - they refer to legacy files and I did not have any.

    • rumbutter's avatar
      rumbutter
      Hero (Retired)
      11 years ago

      will post in the helpers corner for someone to look at the DxDiag  ty for posting that 🙂 although some of your drivers are out of date

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,123 PostsLatest Activity: 7 minutes ago