Forum Discussion

thepolicebox's avatar
12 years ago
Solved

Error Code 196620:0

I've been trying to redownload Sims 3 for three days, and every time I try to, I get a pop-up saying "An unexpected error has occured. Please try again in a few moments. Error: 196620:0." I've allowed Origin through my firewall, I've tried uninstalling and reinstalling Origin three times, I've tried everything that the other topics have suggested, but it keeps popping up.

  • crinrict's avatar
    crinrict
    12 years ago

    Here's another suggestion I found


    @erneborg wrote:

    I had the same problem with downloading games. I tried all different suggested actions but nothing worked. 

    Then I tried do the download in safe mode with networking and it worked!!


7 Replies

  • Yeah, I've got it updated to the latest version (I enabled beta like one of the other threads suggested). I'm running Windows 8. I've disabled the one program I had running that was known to cause problems with Origin.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Here's another suggestion I found


    @erneborg wrote:

    I had the same problem with downloading games. I tried all different suggested actions but nothing worked. 

    Then I tried do the download in safe mode with networking and it worked!!


  • Wow I can't believe I missed that one! I restarted in safe mode as it's downloading right now. Thank you!
  • Gamsk's avatar
    Gamsk
    12 years ago

    Yes safe mode will work, however, it's awfully agrivating.. specially when I'd love the downloads to occur in the background when I can work on other stuff.  

    I'll add that this issue only appeared for me when I added a router between my PC and the Cable Modem.  

    I'd like EA to provide instructions to completely remove and reinstall Origin so that I don;t have to resort to Safe Mode.