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thepolicebox's avatar
thepolicebox
12 years ago
Solved

Error Code 196620:0

I've been trying to redownload Sims 3 for three days, and every time I try to, I get a pop-up saying "An unexpected error has occured. Please try again in a few moments. Error: 196620:0." I've allowe...
pc
technical issues
  • crinrict's avatar
    crinrict
    12 years ago

    Here's another suggestion I found

    @erneborg wrote:

    I had the same problem with downloading games. I tried all different suggested actions but nothing worked. 

    Then I tried do the download in safe mode with networking and it worked!!

crinrict's avatar
crinrict
Hero+
12 years ago

Is your origin updated ? What's your operating system ?

thepolicebox's avatar
thepolicebox
12 years ago

Yeah, I've got it updated to the latest version (I enabled beta like one of the other threads suggested). I'm running Windows 8. I've disabled the one program I had running that was known to cause problems with Origin.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Here's another suggestion I found

    @erneborg wrote:

    I had the same problem with downloading games. I tried all different suggested actions but nothing worked. 

    Then I tried do the download in safe mode with networking and it worked!!

    • thepolicebox's avatar
      thepolicebox
      12 years ago
      Wow I can't believe I missed that one! I restarted in safe mode as it's downloading right now. Thank you!
      • Gamsk's avatar
        Gamsk
        12 years ago

        Yes safe mode will work, however, it's awfully agrivating.. specially when I'd love the downloads to occur in the background when I can work on other stuff.  

        I'll add that this issue only appeared for me when I added a router between my PC and the Cable Modem.  

        I'd like EA to provide instructions to completely remove and reinstall Origin so that I don;t have to resort to Safe Mode. 

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