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Anonymous's avatar
Anonymous
13 years ago
Solved

Exception Raised?

Hey people, I've tried looking on a whole bunch of forums, but no one has really come up with a solution, just more problems. Like a lot of the people that get the "exception raised 0x000000 do you w...
pc
technical issues
  • gaa17's avatar
    gaa17
    13 years ago

    There is no solution to this problem.  EA does not acknowledge there is a problem, and game advisors will give you the wrong advice if you're on a Mac.  Clearly you're skeptical, but you should try contacting a game advisor for yourself so you can experience it first hand.  It's awful.  

    Here's some advice:

    If you actually want to "play" the game as it's supposed to work, then get a PC or Bootcamp & Windows for your Mac. The game is not natively written for our systems (I have a mid-2009 Macbook Pro). As long as EA uses Cider, a "wrapper" for the game that enables Macs to play Windows games, it's going to crash with memory issues.

    Do not follow EA game advisors' advice without taking into account that many times their advice is wrong for Mac users and can harm our systems. If EA's customer support tells you to open Activity Monitor and quit processes - DO NOT DO IT. Your Mac will freeze resulting in you needing to power it off using the Power button which can be harmful. This is the first "solution" they tell all Mac users to do. Just use common sense when it comes to their "advice."

    Here are two good posts from the Sims 3 Mac forum that have a couple of useful "band-aids" to get the game to work temporarily:
    -- http://forum.thesims3.com/jforum/posts/list/658546.page
    -- http://forum.thesims3.com/jforum/posts/list/611723.page


    To contact EA go here: https://help.ea.com/contact-us

    Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)


gaa17's avatar
gaa17
13 years ago

There is no solution to this problem.  EA does not acknowledge there is a problem, and game advisors will give you the wrong advice if you're on a Mac.  Clearly you're skeptical, but you should try contacting a game advisor for yourself so you can experience it first hand.  It's awful.  

Here's some advice:

If you actually want to "play" the game as it's supposed to work, then get a PC or Bootcamp & Windows for your Mac. The game is not natively written for our systems (I have a mid-2009 Macbook Pro). As long as EA uses Cider, a "wrapper" for the game that enables Macs to play Windows games, it's going to crash with memory issues.

Do not follow EA game advisors' advice without taking into account that many times their advice is wrong for Mac users and can harm our systems. If EA's customer support tells you to open Activity Monitor and quit processes - DO NOT DO IT. Your Mac will freeze resulting in you needing to power it off using the Power button which can be harmful. This is the first "solution" they tell all Mac users to do. Just use common sense when it comes to their "advice."

Here are two good posts from the Sims 3 Mac forum that have a couple of useful "band-aids" to get the game to work temporarily:
-- http://forum.thesims3.com/jforum/posts/list/658546.page
-- http://forum.thesims3.com/jforum/posts/list/611723.page


To contact EA go here: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)


Anonymous's avatar
Anonymous
13 years ago

Thanks so much! You have saved my computer from certain death by "help"- it seems utterly insane that it's not packaged for mac users, since apple's such a  huge industry. Thanks also for the links, they're very, very helpful. 

  • gaa17's avatar
    gaa17
    13 years ago

    They are great links and there a couple of more over on the Mac forum, but it can be hard to navigate because everyone has the same problem and people keep starting new threads about it.  I especially use Bluebell's compilation of help links and usually head there maintenance stuff.  Good luck.  🙂

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