Expansion packs missing from sims 3 launcher
I originally got the seasons expansion pack for sims 3 through a disc I bought. I used to play sims 3 on the origin app before it got removed so I reinstalled sims 3 and all the content I have for i...
Forum Discussion
@originalxd That may well be the issue here, and yes, you could ask an EA support rep to remove Seasons from your account to you could buy it again. Before having it removed, it's worth asking if the product key is in fact invalid, just in case there's something else going on. You can contact EA through the usual channel:
https://help.ea.com/en/contact-us/
or through EA Help on Twitter or Facebook.
If you don't get anywhere with support the first time around, let me know.
I talked to the customer support on the link you referenced to me. I mentioned the unauthorised seller problem for the cd, and asked if there was a way they could remove seasons from my EA account so I could purchase it officially. However, there seem to be no solutions coming from their side. Obviously I do not expect the customer support agent to have the power to remove seasons from my EA account, so maybe I have to wait a bit. Not sure, I don't even know if it's allowed for EA to legally remove it as the agent first asked me to get a refund of the cd so I could get it off my EA somehow.
I just want to play seasons lol... it's my favourite expansion
- EA_Solaire
Community Manager
Hey there @originalxd,
If you purchased a copy of Seasons from an unauthorized retailer, and you're no longer able to access it from your account, that means it should have already been removed from your account. Did you at some point purchase a second version of Seasons on your account, or from another retailer?
- @EA_Solaire That’s a very good point, I completely forgot I might’ve bought it digitally as the disc has been semi-broken for a while before I bought sims 3 on my new account. I think it’s most probable that I bought it digitally a year ago. I COMPLETELY forgot. This kind of made me realise it might be a whole other problem. Sorry to waste your time guys
