Failed to install Sims 3
My friend got me a key for the game, so when i installed EA App and activated the key, it linked to my browser and started downloading .dmg file from there. After downloading and trying to run the In...
Forum Discussion
br3nd4nt The issue with the installer is that the EA App somehow downloaded the old 32-bit Mac version of Sims 3. The installer is also 32-bit and therefore can't run in your OS. So you'll need to get the 64-bit Mac version into your account.
To that end, please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If the Mac version still doesn't appear, you'll need to contact EA customer support and ask for the "entitlements," as they're called, for the 64-bit versions of the base game and any packs you own. You can link this master thread about the issue for the support rep:
Redeemed Sims 3 codes but wont download as says only available on windows? | EA Forums - 11143008
I would strongly recommend live chat rather than email. If you don't see the option, choose a slightly different category of issue.
It should also be noted that it doesn't actually matter where you (or your friend) bought the Sims 3 key, as long as it was correctly registered to your account. Keys either work or they don't.
Featured Places
