Bumping this.
Threads about this topic will not be answered by me atm (maybe others will, I don't have the time to post the same stuff over and over).
Read this thread, read the FAQ stickied to the top of this forum and if you still have an issue with your serial code, contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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Please accept a solution if your issue is solved. XP is also appreciated
And another lovely bump
