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crinrict's avatar
crinrict
Hero+
14 years ago

[FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

Here the official instructions how to register your games: http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/td-p/387162/ If your game is showing up on the MyGames tab in th...
pc
technical issues
Anonymous's avatar
Anonymous
13 years ago

I BOUGHT THE GAME LIKE 5 MONTH AGO AND HAVENT USED

NOW I HAVE TRIED EVERY WAY YOU POSSIBLY CAN FOR THE CODE AND IT STILL SAYS ITS BEEN USED HOW? HAS SOMEONE HACKED IT I AM GOING TO GET A REFUND 100% IF SOMEONE HACKED IT

crinrict's avatar
crinrict
Hero+
13 years ago

Did you contact customer support ?

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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