Help me EA !!!!! I spent 30 pounds on buying Sims 3 n now I lost the serial number and it is not installed on my new computer ! I still have the DVD that has a different code on it but its not the serial number can this help u identify my serial number? What is the email address for EA ?
Do you still have your pamphlet? Because in it you get contact details for certain countries in case of your game being damaged etc.
You can contact EA on this website though. Why don't you just do that?
Hey Crinric I know you don't work for EA but I got my game in a charity shop and I just put the code in and it says that the code has been used so the guy or girl never unistalled the game, is there anything I can do? Would EA help?
sadly not much can be done about it if the game was bought 2nd hand/used the code/s will be tied to the original persons account and are non transferable nor can they be re-registered to another account
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
you could contact them and see if you could buy a code from them cheapish or just wait for a sale on Origin
Hi,
EA won't help you at all. I tried emailing them and all I got was a 'Thanks for contacting us!" message.
There are both kinds of representatives. Some help you, others don't.
DId you try live chat as well ? If so, just try again. If you get the same person, disconnect and try again. Be friendly but firm.
Email is most useless, I have to agree. Last time it took them 4 month to fix my issue.
If that does not work either, call them (don't know the number for the US).
EA SHOULD BE ASHAMED OF THEMSELVES! I live in NJ and I completely lost my home and most of everything in it. After recovering what I could I was happy that my sims cd's were fine. However, the codes for them were not since they had been in a filing cabinet on the first floor and were destroyed by the flooding. I was able to read the number for my ambitions game, which i then wrote on the cd, but the sims 3 base code was completely destroyed. So a friend of mine suggested grabbing one off the internet since I don't normally register my games (Never felt a need to or saw a reason to since normally I never really had internet) So I did, and my games worked just fine. I went out yesterday and decided to treat myself to a new game while I was christmas shopping and bought hidden springs. I spent hours trying to install this thing. Finally I started having some success. But now this game wants me to activate it online for t to work and I must have the sims 3 base game registered online. So I start trying to find a way to register my game, I look in my registery, all my files and properties and everything else. I was so tired of trying all these thngs that I figured that EA would deffineatley help me out with a new code, I mean its a 16 digit code, how hard could that be? So I started a chat with them, and after waiting an hour I finally got to talk to someone. I explained my whole situation, and I recieved an answer of " Sorry, we can only give new codes if the are invalid or do not work" So I tried a new approach and said well what if i give you a code thast dosnt work? The representive says ok, and I give her the code I have been using since mine has been destroyed, they reply "This is an invalid code" So I said Thats probally why its not working, now can I have a replacement code, you did say you give them when they dont work or are invalid, They then tell me I need a reciept so they can track my purchase and what not, which then I have to explain again that I dont have one, it was lost in hurricane sandy. She says well theres nothing I can do for you, sorry. So, one last attempt on my part, thinking someone in ea has to have somed kind of compassion, I asked if maybe she could talk to her manager and explain the situation and make an exception, Id have understood if I had just lost the code myself, but I didn't, NJ was stuck with a storm that left thousands homeless and without power, Floods everywhere, and everyone tossed everywhere. I have had to spend so much money replacing the essentials such as food, clothing, and a roof over my head, I redally dont want to have to buy anohter copy of the sims 3 just to get a stupid 16 digit code! So she asks her manager and comes back and tells me the best things we can to for you is give you a 15% discount.. Wow EA you really care about your customers! You can take the 15% and stick it where the sun don't shine! I love playing the sims, its one of my favorite games and it gives me an escape from my life for a while, but after seeing how you treat people EA, especially ones who have suffered a deep loss, I will never buy another EA product again! I shared this as a warning to others so they will know what to expect out of EA.
i've lost my sims 3 pets serial code...and disc please help!!
Did you register it on Origin ? Then the game should show up there.
If not, you'll need some kind of proof that you bought it and contact a game advisor
I have a problem I lost my codes, but when I did the thing you did. The codes still don't work
