Forum Discussion

crinrict's avatar
crinrict
Hero+
13 years ago

[FAQ] Lost and broken DVDs and missing serial codes - What to do ?

Lost/broken DVD but still have the serial code With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions o...
guides
missing content
pc
technical issues
YuezhengLing's avatar
YuezhengLing
13 years ago

Hi,
EA won't help you at all. I tried emailing them and all I got was a 'Thanks for contacting us!" message.

crinrict's avatar
crinrict
Hero+
13 years ago

There are both kinds of representatives. Some help you, others don't.

DId you try live chat as well ? If so, just try again. If you get the same person, disconnect and try again. Be friendly but firm. 

Email is most useless, I have to agree. Last time it took them 4 month to fix my issue.

If that does not work either, call them (don't know the number for the US). 

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