Forum Discussion

crinrict's avatar
crinrict
Hero+
13 years ago

[FAQ] Lost and broken DVDs and missing serial codes - What to do ?

Lost/broken DVD but still have the serial code With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions o...
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KillerKween19's avatar
KillerKween19
13 years ago

my Sims3 pets disk is lost and wont let me into the game. what do i do?!

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Read the first post ?

    • MissPlaying's avatar
      MissPlaying
      New Veteran
      13 years ago

      I found EA's customer support very helpful. I had lost my serial code for Pets and contacred them though Live Chat, if you've registered the game on The Sims 3 website, then they can get it for you. All I had to provide was my DOB and Persona. Even though the DOB was wrong (came to conclusion of a typo on sign-up) the advisor gave me the serial code.

      I recommend the Live Chat, it's a quick way to get support, and 9 times out of 10 they're very helpful.

      • Anonymous's avatar
        Anonymous
        13 years ago

        do you use your webcam for the live chats?

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