I found EA's customer support very helpful. I had lost my serial code for Pets and contacred them though Live Chat, if you've registered the game on The Sims 3 website, then they can get it for you. All I had to provide was my DOB and Persona. Even though the DOB was wrong (came to conclusion of a typo on sign-up) the advisor gave me the serial code.
I recommend the Live Chat, it's a quick way to get support, and 9 times out of 10 they're very helpful.
They didn't help me. I got stuck when she or he asked me for proof that I had the disc.... but I couldn't paste the file down( I chose copy! ) She/He told me that it was in the bottom right corner, but the button was covered by the toolbar. Help?
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