@Embramp08 You're right to wonder about the website, as people often have issues logging in (even with the correct password). Sometimes the store site (https://store.thesims3.com/) works better than the official forums, or vice versa. You can try using a different browser (I had no problem with Firefox about an hour ago), and if that doesn't help, clearing your browser caches. If you're on a PC, you should also clear the one for Internet Explorer; even if you never use it, the launcher and store sites do for some purposes.
clear IE cache: https://kb.wisc.edu/page.php?id=15141
If you can't get your password reset on your own, you can contact EA customer support for help.
