Community ManagerHey there @Aventerra
This sounds like you may be missing some entitlements for these expansions on your account- this isn't something we can look over here on the forums, but the live support team can review this with you further and see what's going on.
Please reach out to live support from the help site here https://go.ea.com/HowToEAHelp and have the team check the entitlements on your account for these packs- I'd also recommend that you attach this AHQ conversation when you contact in so the team has something further to reference. If you run into any issues contacting live support, you can let me know!
Hey Solaire,
EA support has been extremely unhelpful. I am so frustrated with them. They are not willing to look into my issue and keep putting me in email loops "Still Need Help" and then sending me how to FAQ that do not address the entitlement issue.
Could you please help me out?
Community ManagerPlease clear the cache for the EA app and check your account again now- let me know if you're still not able to download and access these packs.
Hi Solaire,
I went into the app and cleared the cache and it still did not resolve the issue. Still no option to download them. They don't appear in the Sims 3 Launcher either.
Community ManagerWe've just tried something else on our end, could you check your account again now please?
