Game does not recognize graphics card

Do you get an actual error message stating so ? Does the game not start if you press ok on the message ?

Yes, My game says it is not in the database.  The device config log says this  NVIDIA GeForce GTX 750 [Found: 0, Matched: 0],  so I know it is not reconized by my computer. I don't know what to do because I can't fix it.

My game will start sometimes but the graphics are crappy. I can tell it is not using my new card but relying on the card that came with the computer.

So you also have an intel chip in your computer ? Is that what you mean ?

If so just try the second part of this: http://sims3.crinrict.com/en/2013/06/getting-the-game-to-recognize-your-card.html where it says: You have two graphics cards

Ignore the rest.

Hello, My problem there is where it says select the preferred graphics processor ) when I open up my Nvidia control manager it does not say that. It has this instead,(specify  the settings for this program). It doesn't have a number 3 under that  where I can change the card to the Nvidia. My computer is a windows 8.1. Could that have something to do with it. Where do I go to change the card to the Nvidia card? I tried to copy and paste it so you could see but it wouldn't copy.  Is there somewhere eles in the 3D manager that I can go to change the card. Why doesn't it have a space there where I can change it ? Please help me if  you possibly can.   Thank you, Linda

Hello again, I meant to say it doesn't have a number 2 where it ask to change the card. It only goes to the Specify the settings for this program. If I could click on the change the graphics card to Nvidia 750 my problems would be solved but it doesn't give me that option. Do you have any ideas why it is like that?

Thank you for your help, Linda

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Easier to help if I know exactly what you have.

Hello, I have tried everything to send you my Dxdiag.txt but it will not let me paste anything in this answer column.  Maybe I can improvise and type some of the main things for you. 

I hope this will kind of give you an idea about my computer. I have a great graphics card but it is crappy with the sims 3. I have had a lot of people tell me it should play the game like a whiz. But it doesn't. The graphics are crappy. The grass is like a sheet of paper, no texture. The horses when the game looks like stick horses until it takes a few minutes for them to materialize. It is just so frustrating. I am completely at a loss because I don't know how to correct it.  I had one guy tell me that my system and card were to much for the game. Could this be a problem?  If what I have typed is not enough let me know what you need and I will go back and type some more for you. Thank you so much for taking your time with this problem.

I know you always say Happy Simming, I just wish I could.  Linda

You can just split them in mulltiple posts.

I would also need the part about System devices although to me it does not look like you ahve a dual graphic card system. Seems you just have that 750.

DId you try playing around with the graphics settings in game ? Put everything on high ? Made sure edge smoothing is turned on and stuff ? You can also try what happens if you start the game through the Nvidia experience. Maybe that makes it better.

Hello, yes, I tried setting the graphics on the highest setting. The game practically froze when I did. There was so much lag. I just know that there is something not right somewhere. I think it has a lot to do with the game. You would think with a all the ram I have and the graphics card the game would play but it doesn't. I did play the game on an old Dell computer and it played fine. I had cc and mods and the game ran smoothe. My hard drive went out in that computer so I bought a new one. I just cannot figure it out. I even downloaded a Force ware display gaming driver from Nvidia and still the game will not play. Do you think if I bought another computer with a Nvidia Geforce 730 graphics card the game would play. I saw that it was compatible with the game. If you think so I will give this computer to my husband and just get me another one. I am tired of worrying with it. I have tried everything I know to do except the fix that you offer with changing the sgr files. That is just a little bit too much for me to take on.   Again thank you for any advice you can give me. I know if anyone knows you do from all the things you have done for the game.

Linda