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Did you move over any of your old user files ?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
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System Information
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Time of this report: 11/7/2013, 12:41:25
Machine name: KALI-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 660s
BIOS: BIOS Date: 11/22/12 18:33:57 Ver: 04.06.05
Processor: Intel(R) Pentium(R) CPU G2030 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3968MB RAM
Page File: 2087MB used, 5845MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
- 13 years ago
EVR Power Information
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Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10280574&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6554 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/17/2012 19:19:14, 4734440 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
---------------------
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DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: 2.4G Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1D57, 0x0001
FF Driver: n/a
Device Name: 2.4G Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1D57, 0x0001
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
- 13 years ago
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1D57, 0x0001
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1D57, 0x0001
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 397.7 GB
Total Space: 454.7 GB
File System: NTFS
Model: ST500DM002-1BD142
Drive: D:
Model: PLDS DVD+-RW DH-16AES
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.1751
- 13 years ago
System Devices
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Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A
Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_05741028&REV_C4\3&11583659&0&E5
Driver: n/a
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_05741028&REV_07\4&E7C1B95&0&00E5
Driver: n/a
Name: Intel(R) B75 Express Chipset LPC Controller - 1E49
Device ID: PCI\VEN_8086&DEV_1E49&SUBSYS_05741028&REV_04\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_05741028&REV_C4\3&11583659&0&E2
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_05741028&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_05741028&REV_C4\3&11583659&0&E0
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_05741028&REV_04\3&11583659&0&A0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_05741028&REV_04\3&11583659&0&FA
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_05741028&REV_04\3&11583659&0&D0
Driver: n/a
Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0152&SUBSYS_05741028&REV_09\3&11583659&0&10
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_05741028&REV_04\3&11583659&0&E8
Driver: n/a
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_05741028&REV_09\3&11583659&0&08
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_05741028&REV_04\3&11583659&0&FB
Driver: n/a
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_05741028&REV_09\3&11583659&0&00
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_05741028&REV_04\3&11583659&0&D8
Driver: n/a
Name: Dell Wireless 1506 802.11b/g/n (2.4GHz)
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_02081028&REV_01\4&18C00DC7&0&00E2
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_05741028&REV_A4\3&11583659&0&F0
Driver: n/a
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