Game freezes when disable roommate service

@kameng-matthew  The roommate service is dependent in part on the lot type of the house your sims are living in.  If it's Residential-Apartment, roommates are assigned automatically; to avoid this, you'll want a regular residential lot.

You can't change the lot type while the sims are living on the lot, but you can move them elsewhere, temporarily, and then change it.  The change sometimes doesn't stick when switching between residential types, so change the lot to some kind of community type first, save, quit, reload, and change it back to residential.

@puzzlezaddict  Thank you for your kind reply.

I have confirmed that the lot type is set to "General Residential" and not "Apartment." I recall that this issue began after I invited someone to move into my house. I remember I have never enable the roommate service before.

My original intention was to invite someone to move in and become a family member. However, it seems that the Sim was added as a roommate rather than a family member. Later, my Sim married this "roommate," and they became part of the family.

After this "roommate" became a family member, I noticed that a stranger was living in my house. I clicked on that Sim and chose an option similar to "Request Roommate to Leave." After doing so, the roommate left, but I started receiving weekly rental income.

I tried to disable the roommate service through the phone, but as I mentioned in my previous post, the game freezes, and I need to close and restart it. I also tried moving to a new house/lot, but I still receive the weekly rental income and cannot disable the roommate service.

Although the abnormal rental income continues, there haven't been any other crashes. If there's no solution, I believe starting a new game might be the only option.

@kameng-matthew  Does it help if you evict your household to Edit Town first, then place them in a regular residential lot?  You might still need to manually cancel the service, and it might help to use a landline rather than a smartphone.  You don't need to save your progress if you don't like the results.

Other than that, are you willing to add a few mods to try to help?  Let me know either way.

I tried it, but it doesn't seem to help, and the problem remains unsolved. However, it doesn't affect my gameplay, so I'll just leave it as is. Thank you for your response. Also, could you let me know where I can download mods for Mac? And, do you have any recommended mods for Mac that you could introduce to me?

@puzzlezaddict Thank you for your kind recommendation.

I have reinstalled the whole game and stated a new gameplay, with recommended mods, everything now seems okay and the game is loading very soomth.

Thank you so mcuh again!!