Game freezing/crashing during Sim Creation.
My game is updated to the latest version, I'm able to play just fine for the most part with a previously made character from before I updated the game, but when I am in the middle of creating a new sim, the game freezes, I ctrl+alt+delete and enter the game once again and it works for a minute or so but then freezes for the second time shortly after, only to be shut down by windows. I have my dxdiag if needed. PLEASE HELP! I love playing The Sims 3 ☹️
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System Information
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Time of this report: 12/13/2012, 21:30:08
Machine name: CHRISTINAFLORES
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: N56VM
BIOS: BIOS Date: 04/13/12 18:39:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8078MB RAM
Page File: 3006MB used, 13147MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO24EC
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/2/2012 02:28:16, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-5056-7B34B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x14771043
Revision ID: 0x0009
Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696:pci\ven_8086&dev_0166&subsys_14771043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C - ApprovedAnonymous13 years ago
I chatted with an online advisor who helped me fix my problem. First I talked to someone who told me to:
- Right click on the Sims 3 desktop icon
- Go to properties
- Go to tab "Compatibility"
- Change compatibility mode to "Windows XP (Service Pack 2)"
I was then instructed to download this driver update.
After downloading this update I was required to restart my computer. I opened and started the game right after it installed and restarted on my PC. My problem (thus far) is fixed. I was able to go through create a sim successfully and enter the game with my newly made sim. I hope this helps you guys as well. If any problems come up for me, I'll be sure to post them on here. Thanks 🙂