Forum Discussion

Anonymous

12 years ago

Solved

game hadplayed fine,did update, now crashes

My Sims game had been playing fine (I have the basic game and a number of expansions, NO material or additions that has not been purchased from the sims itself) I had taken a break for about six mont...

technical issues

Anonymous
12 years ago
the norton security thing is something that came with the machine, but it's not active....it pops up every two weeks or so and bugs me to buy norton, but it doesn't actually do any security stuff, it's an overblown ad thing.
Ack, to find someone who can put more memory in the beast...wonder why it worked fine up until now? guess the new update was just to much strain on it.
Anyway, Thank you again for all your help and patience in working with to try and get this thing working, I appreciate it so very much!!!

Anonymous

12 years ago

okay, I hope this is what you are looking for, I had to break it up

System Information
------------------
Time of this report: 4/2/2014, 20:19:05
Machine name: KUROSHIDO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6803w
BIOS: BIOS Date: 05/04/11 10:20:28 Ver: 6.07
Processor: AMD Athlon(tm) II X2 220 Processor (2 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 3840MB RAM
Page File: 4647MB used, 3029MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4200
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9710)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9710&SUBSYS_2AB1103C&REV_00
Display Memory: 1916 MB
Dedicated Memory: 252 MB
Shared Memory: 1663 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP x20LED Series Wide LCD Monitor
Monitor Model: HP x20LED
Monitor Id: HWP2910
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.0024 (English)
Driver Version: 8.733.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/11/2010 11:19:40, 584704 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D450-11CF-9473-BB0ABEC2C535}
Vendor ID: 0x1002
Device ID: 0x9710
SubSys ID: 0x2AB1103C
Revision ID: 0x0000

Anonymous

12 years ago

Driver Strong Name: oem9.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.733.0.0😛ci\ven_1002&dev_9710&subsys_2ab1103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Anonymous
12 years ago
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6251 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/23/2010 06:16:56, 2565736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6251 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/23/2010 06:16:56, 2565736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
- Anonymous
  12 years ago
  ---------------------
  Sound Capture Devices
  ---------------------
  -------------------
  DirectInput Devices
  -------------------
  Device Name: Mouse
  Attached: 1
  Controller ID: n/a
  Vendor/Product ID: n/a
  FF Driver: n/a
  Device Name: Keyboard
  Attached: 1
  Controller ID: n/a
  Vendor/Product ID: n/a
  FF Driver: n/a
  Device Name: USB Keyboard
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x0461, 0x0010
  FF Driver: n/a
  Device Name: USB Keyboard
  Attached: 1
  Controller ID: 0x0
  Vendor/Product ID: 0x0461, 0x0010
  FF Driver: n/a
  Poll w/ Interrupt: No
  -----------
  USB Devices
  -----------
  + USB Root Hub
  | Vendor/Product ID: 0x1002, 0x4397
  | Matching Device ID: usb\root_hub
  | Service: usbhub
  ----------------
  Gameport Devices
  ----------------
  ------------
  PS/2 Devices
  ------------
  + HID Keyboard Device
  | Vendor/Product ID: 0x0461, 0x0010
  | Matching Device ID: hid_device_system_keyboard
  | Service: kbdhid
  |
  + Terminal Server Keyboard Driver
  | Matching Device ID: root\rdp_kbd
  | Upper Filters: kbdclass
  | Service: TermDD
  |
  + HID-compliant mouse
  | Vendor/Product ID: 0x0461, 0x4D0F
  | Matching Device ID: hid_device_system_mouse
  | Service: mouhid
  |
  + Terminal Server Mouse Driver
  | Matching Device ID: root\rdp_mou
  | Upper Filters: mouclass
  | Service: TermDD
  ------------------------
  Disk & DVD/CD-ROM Drives
  ------------------------
  Drive: C:
  Free Space: 599.0 GB
  Total Space: 703.8 GB
  File System: NTFS
  Model: ST375052 8AS SATA Disk Device
  Drive: D:
  Free Space: 1.4 GB
  Total Space: 11.5 GB
  File System: NTFS
  Model: ST375052 8AS SATA Disk Device
  Drive: L:
  Free Space: 44.4 GB
  Total Space: 476.9 GB
  File System: NTFS
  Model: TOSHIBA External USB 3.0 USB Device
  Drive: O:
  Free Space: 576.1 GB
  Total Space: 953.2 GB
  File System: NTFS
  Model: WD My Book 1110 USB Device
  Drive: Q:
  Model: n/a
  Drive: E:
  Model: hp CDDVDW TS-H653T SATA CdRom Device
  Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
  Drive: K:
  Model: WD Virtual CD 1110 USB Device
  Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
  - Anonymous
    12 years ago
    --------------
    System Devices
    --------------
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&267A616A&0&08
    Driver: n/a
    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_970F1002&REV_00\4&456635&0&2908
    Driver: n/a
    Name: AMD SATA Controller
    Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_2AB1103C&REV_00\3&267A616A&0&88
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_2AB1103C&REV_00\3&267A616A&0&00
    Driver: n/a
    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A3
    Driver: n/a
    Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2AB1103C&REV_3C\3&267A616A&0&A0
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&99
    Driver: n/a
    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&91
    Driver: n/a
    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A2
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&98
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&90
    Driver: n/a
    Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2AB1103C&REV_05\4&C011167&0&0050
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
    Driver: n/a
    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&9A
    Driver: n/a
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_2AB1103C&REV_00\3&267A616A&0&50
    Driver: n/a
    Name: ATI Radeon HD 4200
    Device ID: PCI\VEN_1002&DEV_9710&SUBSYS_2AB1103C&REV_00\4&456635&0&2808
    Driver: n/a
    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&92
    Driver: n/a

About The Sims 3 Technical Issues

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game hadplayed fine,did update, now crashes

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