Sorry, but I have troubles understanding what your actual issue is
Were you not able to install the game ? Do you get an error wile loading ?
What's your operating system ?
If you wrote that down somewhere else, please link that text here.
----------------- Time of this report: 6/22/2014, 10:20:38
Machine name: JANEDOE-HP Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion dv6 Notebook PC BIOS: InsydeH2O Version CCB.03.72.33F.23 Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz Memory: 6144MB RAM Available OS Memory: 5602MB RAM Page File: 2870MB used, 8332MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode
I was running the Sims 3 fine until as I posted about an error message I had. Then it seemed all H broke loose. I have tried many simple fixes including checking driver updates; windows updates; game updates etc etc for more then 4 days. I was begining to believe that there was a path issue since I noticed conficts with what is loaded and what shows as being loaded on both the launcher and the Sims 3 homepage and my own computers records.
Now after update the launcher for the endless time (at least 5 each of thoes 4+ days) the game does not launch at all. I was able to get the game to run by going to a saved back up on my external hard drive. But after the last update the game does not launch at all past my atempt to start a new game it truly goes to a double black screen and can only be cleared by ctrl + alt + delete or by Forceing a shut down.
I even browsed your lovely site but didn't take any action since the game seems to get worst with each effort.
Will I have no other option but to purge and spend yet more hours reinstalling? And if so where do I get the pecking order since it took hours the last time I will have to take brakes since I prefer to be Jane Doe and not have internet at home.
If I am still unclear please tell be how. Oh by the way in the real world I do have friends.
mypage,thesims3.com/mypage/hionah
this is where I attemped to chronical my journey. I thought I would recieve a message about the error message. I am at a loss. Thank you sincecerly for attemping to understand a very confused Simmer.
What is your base game version right now ?
Open the launcher and check the number in the lower left corner.
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Did you already try renaming your user folder ? That's probably the first step I would take.
Also when did you buy the game ? Before or after sept 2012 (base game) ?
