I mean this folder: documents\electronicarts\thesims3\
This is where all your savegames, Store content, custom content and other individual files are.
If you rename this folder to thesims3_old and let the game create a new one, then you have a clean game and can try if the game works that way.
If it does, you can start putting stuff from the renamed folder to find out what was causing the issue.
Here's detailed Instructions:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
You won't loose anything. Just make sure to not delete any files and make a backup.
If you have any questions let me know but please try to be specific which step you don't understand.
This is really to prevent reinstalling of the entire game since it's much faster and easier.
Hi again: Latest atempt. I did a search on C: where I copy and pasted the folder to rename old and didn't get a hit
I went down to where it says Libraries>Documents
I don't see any folders at all so I choose "Aranged by type" I have a stack of rectangles called The Sims 3 Custom Content
I boldly attempted to rename no rt clk or edit Rename choice so I tried to use the head text on the "open contents in a new window" where I put old at the end of the string.
Restarted the PC
attempted to load game got as far as loading Dragon Valley. I went further then ever before (I have not played this vers. it was a recent download) I finally saw the inside of AArons house before it went to 2/3 of my PC screen as a black page.
I will have lunch and try to reboot my brain with a little DVD watching. Yesterday I saw Robi Kauker of EA, inc. talking about moog synth vrs. Modular Synths on "I dream of wires" (Hardcore Edition with extended cut) wow we have come a long way. I was certified in PBX at one time.
Really don't have an idea what's happening.
I'll see if another helper can assist you further.
a brief summary of how i read it hionah just trying to clarify what issues you have so to assist you and a question or two
hionah you have the DxDiag and do not know how to post
when you downloaded the game from origin you also have made sure to check to keep the game installers the file path origin games the sims 3 <insert name of game> here _Installer
hionah you went to the sims 3 site to see if they would receive an error message as to what happened and also seem to think where download information is?do you mean for your games , your store items where to download your games or if information is stored there on any error/crash reports that happened with the game ?
you are patched to 1.67 have updated the computer the launcher won't launch after updateing
hionah getting a crash to desktop , and or had a partial load up of a game then black screen and have to taskmanger out
i'm still unclear on some of this as you say you were able to get the game to run by going to a saved back up on my external hard drive do you mean you had a save game that you copied to your the sims 3 folder to launch and play OR is your game is on the external hard drive and you play from this is the external hard drive your default drive for the game ?
click on this link as there is information there on how to post the DxDiag to this thread
http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/m-p/1049584#M47181
The many......problems seemed to start back when I purchased this game. The support was weak then. I figured out on my own what I did to make it work. I have a background with tech going back a few decades. The last decade I have been a happy drop out. I did not expect this to be so time consuming- thought this would be a good pain management tool.
The post of my DX is on my facebook page (that too makes me seem friendless, it is by choice.). Cee L. Hill if any more is needed let me know.
I am at Stanford hosp. now and am very tempted to stop by EA to ask they fix my game load isses. Not likely since i ma banned...no log on, so I was not parionod last week when I couldn't log on.
this is my only internet today since I have wasted more the 5 hours a day on this for nearly a month.
All I want now is to have what I own to work. Only one of the downloaded purchaces have run, thanks to me and that just yesterday. Otherwise no joy.
