Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Game Play.

When I play Sims 3 it loads successfully but then during game play, none of the graphics will load. It freezes, flashes my laptop screen black and shuts my laptop down and comes up with this message....
pc
technical issues
Anonymous's avatar
Anonymous
12 years ago

It sounds like your graphics card may not be compatible with the game.Either your graphics are too low to run the game or if you have a really high end video card it could over heat easily. Another issue could be your video card is not updated. For someone to help you further could you please post a DxDiag on your computer. To gather your DxDiag, windows key + R Key, in the run box type DxDiag, let it load and save copy to desktop. Post the whole report here. You will have to do this in several posts.

Do you have any CC or mods? What Expantion packs or stuff packs do you have installed? What Antivirus are you using?

Anonymous's avatar
Anonymous
12 years ago

How do I post my DxDiag?

I have put in one cheat and that is for more simoleons but no mods.

I don't have a virus checker, which is stupid.

  • Anonymous's avatar
    Anonymous
    12 years ago

    to post a DxDiag, windows key + R Key. In the run box type DxDiag, run it and save a copy to desktop. Post the whole report, this will take several posts to post the whole report. Copy the report and paste it here

    • Anonymous's avatar
      Anonymous
      12 years ago

      ------------------
      System Information
      ------------------
      Time of this report: 5/25/2014, 12:16:59
      Machine name: FAREHAM-HP
      Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
      Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
      System Model: HP G62 Notebook PC
      BIOS: Default System BIOS
      Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz (2 CPUs), ~2.0GHz
      Memory: 3072MB RAM
      Available OS Memory: 2934MB RAM
      Page File: 2880MB used, 2984MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.01.7601.17514 32bit Unicode

      ------------
      DxDiag Notes
      ------------
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Input Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      ---------------
      Display Devices
      ---------------
      Card name: Intel(R) HD Graphics
      Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics (Pentium)
      DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02
      Display Memory: 1274 MB
      Dedicated Memory: 64 MB
      Shared Memory: 1210 MB
      Current Mode: 1366 x 768 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
      Monitor Id: CMO1592
      Native Mode: 1366 x 768(p) (59.989Hz)
      Output Type: Internal
      Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
      Driver File Version: 8.15.0010.2189 (English)
      Driver Version: 8.15.10.2189
      DDI Version: 10
      Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
      Driver Date/Size: 7/28/2010 21:10:36, 6547968 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B78E66-4306-11CF-017B-3334A2C2C535}
      Vendor ID: 0x8086
      Device ID: 0x0046
      SubSys ID: 0x1439103C
      Revision ID: 0x0002
      Driver Strong Name: oem24.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2189😛ci\ven_8086&dev_0046&subsys_1439103c
      Rank Of Driver: 00E60001
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
      Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      D3D9 Overlay: Supported
      DXVA-HD: Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled

      -------------
      Sound Devices
      -------------
      Description: Speakers (Realtek High Definition Audio)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1439&REV_1001
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.6196 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 8/6/2011 07:43:39, 2484072 bytes
      Other Files:
      Driver Provider: Realtek Semiconductor Corp.
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No

      ---------------------

      • Anonymous's avatar
        Anonymous
        12 years ago

        Sound Capture Devices
        ---------------------
        Description: Microphone (Realtek High Definition Audio)
        Default Sound Capture: Yes
        Default Voice Capture: Yes
        Driver Name: RTKVHD64.sys
        Driver Version: 6.00.0001.6196 (English)
        Driver Attributes: Final Retail
        Date and Size: 8/6/2011 07:43:39, 2484072 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

        Description: Stereo Mix (Realtek High Definition Audio)
        Default Sound Capture: No
        Default Voice Capture: No
        Driver Name: RTKVHD64.sys
        Driver Version: 6.00.0001.6196 (English)
        Driver Attributes: Final Retail
        Date and Size: 8/6/2011 07:43:39, 2484072 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

        -------------------
        DirectInput Devices
        -------------------
        Device Name: Mouse
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Device Name: Keyboard
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Poll w/ Interrupt: No

        -----------
        USB Devices
        -----------
        + USB Root Hub
        | Vendor/Product ID: 0x8086, 0x3B3C
        | Matching Device ID: usb\root_hub20
        | Service: usbhub
        | 
        +-+ Generic USB Hub
        | | Vendor/Product ID: 0x8087, 0x0020
        | | Location: Port_#0001.Hub_#0001
        | | Matching Device ID: usb\class_09
        | | Service: usbhub

        ----------------
        Gameport Devices
        ----------------

        ------------
        PS/2 Devices
        ------------
        + Standard PS/2 Keyboard
        | Matching Device ID: *pnp0303
        | Service: i8042prt
        | 
        + Terminal Server Keyboard Driver
        | Matching Device ID: root\rdp_kbd
        | Upper Filters: kbdclass
        | Service: TermDD
        | 
        + Synaptics PS/2 Port TouchPad
        | Matching Device ID: *syn1e25
        | Upper Filters: SynTP
        | Service: i8042prt
        | 
        + HID-compliant mouse
        | Vendor/Product ID: 0x046D, 0xC018
        | Matching Device ID: hid_device_system_mouse
        | Service: mouhid
        | 
        + Terminal Server Mouse Driver
        | Matching Device ID: root\rdp_mou
        | Upper Filters: mouclass
        | Service: TermDD

        ------------------------
        Disk & DVD/CD-ROM Drives
        ------------------------
        Drive: C:
        Free Space: 97.1 GB
        Total Space: 289.3 GB
        File System: NTFS
        Model: Hitachi HTS725032A9A364

        Drive: D:
        Free Space: 2.2 GB
        Total Space: 15.6 GB
        File System: NTFS
        Model: Hitachi HTS725032A9A364

        Drive: Q:
        Model: n/a

        Drive: E:
        Model: hp DVD RW AD-7701H
        Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

        --------------
        System Devices
        --------------
        Name: Intel(R) HD Graphics
        Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02\3&11583659&0&10
        Driver: n/a

        Name: Intel(R) Management Engine Interface
        Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1439103C&REV_06\3&11583659&0&B0
        Driver: n/a

        Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
        Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_1439103C&REV_05\3&11583659&0&F8
        Driver: n/a

        Name: Intel(R) processor DRAM Controller - 0044
        Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1439103C&REV_02\3&11583659&0&00
        Driver: n/a

        Name: Reserved - 2D13
        Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_1439103C&REV_05\3&4F11E61&0&13
        Driver: n/a

        Name: High Definition Audio Controller
        Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1439103C&REV_05\3&11583659&0&D8
        Driver: n/a

        Name: Broadcom 4313 802.11b/g/n
        Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_145C103C&REV_01\4&18E4F928&0&00E2
        Driver: n/a

        Name: Reserved - 2D12
        Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_1439103C&REV_05\3&4F11E61&0&12
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
        Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_1439103C&REV_05\3&11583659&0&E2
        Driver: n/a

        Name: QPI Physical 0 - 2D11
        Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_1439103C&REV_05\3&4F11E61&0&11
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
        Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1439103C&REV_05\3&11583659&0&E0
        Driver: n/a

        Name: QPI Link 0 - 2D10
        Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_1439103C&REV_05\3&4F11E61&0&10
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
        Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1439103C&REV_05\3&11583659&0&D0
        Driver: n/a

        Name: QuickPath Architecture System Address Decoder - 2D01
        Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_1439103C&REV_05\3&4F11E61&0&01
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
        Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1439103C&REV_05\3&11583659&0&E8
        Driver: n/a

        Name: QuickPath Architecture Generic Non-core Registers - 2C62
        Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_1439103C&REV_05\3&4F11E61&0&00
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
        Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_1439103C&REV_05\3&11583659&0&FB
        Driver: n/a

        Name: Intel(R) 82801 PCI Bridge - 2448
        Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1439103C&REV_A5\3&11583659&0&F0
        Driver: n/a

        Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
        Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_1439103C&REV_05\3&11583659&0&FA
        Driver: n/a

        ------------------

About The Sims 3 Technical Issues

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