I used to play the Sims 3 on PC using the DVDs, I have the Sims 3 starter pack with Late Night and High-End Loft Stuff added. I recently installed Sims 3 to my laptop through thesims3.com and redeemed my code. When I go into the game, I can't find LN or HEL anywhere, and it's not in my files. What do I do to see it? It doesn't say to download it anywhere and shows that I still need to purchase LN and HEL seperately.
@madileii Did you register only the base game, or did you also register your packs? The physical copy of the Starter Pack should have come with three codes, one each for the base game, LN, and HELS. At least you'd have needed separate codes to be able to install your packs, so they should be there somewhere.
When I opened up the game copy it only had one code to redeem but I have all 3 discs in here. Is there any other way to add them to the game or do I need those 2 other codes.
@madileii You'll need to contact EA customer support for help. Take a photo showing the discs, their case, and the one code you have; you can upload it when you submit the help request. I would strongly recommend using live chat rather than email. If you don't see the option, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
