havent played in a long time. nothing is there

havent played in a year or more. son and i have had account since 2010. when i tried to start up, ea had to update. then steam updated. even though i only played on steam a couple days and went back to origin. no sign of origin. no extra content on game as started to play. went to download dashboard and reinstalled all content 13 pages full. nope most did not and that includes extra maps etc. went to store front. in my purchase history, its showing less then two pages. and everything else is gone from 2010n till a few things a couple years ago. one where could have disappeared off page, two even if not on page its asll still in my dashboard but says it downloads but not showing in game. help!! this old lady misses my sims 3.  but age goes so does mind. i cant figure it out. son moved out years and years ago. so he cant help.