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@puzzlezaddict Hello I did that last night, I also did the direct x9 method and now whenever I start the game the error doesn't pop up. Sim3 will launch but it opens up to a black screen and it crashes. Down below is my dxdiag.
@MelaninBree I need a full dxdiag, saved as a text file, not just a screenshot of the first page. There's a "Save all information" button at the bottom.
- 2 years ago
@puzzlezaddict here is the dxdiag
- 2 years ago
@puzzlezaddict I also tried the task manager method and nothing is working either.
- puzzlezaddict2 years agoHero+
@MelaninBree The dxdiag makes the issue clear: Sims 3 is crashing because the Intel graphics driver is crashing. Since you already have the newest driver available from Acer, you'll need to clean-uninstall and reinstall it, as described here:
You can get a fresh copy of the correct driver, in the VGA category and dated August 14, 2023, from Acer:
https://www.acer.com/us-en/support/product-support/Aspire_A317-55P
If this doesn't help, please post a new dxdiag.
- 2 years ago
@puzzlezaddict Hello, I tried doing this last night and my old intel drive was still on my PC. I even read the instructions you sent me, and watched so many youtube videos. The YouTube videos didn’t help, do you know if there’s another more detailed guide for me to go off of? Sorry if I’m being a nuisance, I just want my game to work but nothing is helping me.
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