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kfirunger246's avatar
kfirunger246
Newcomer
23 days ago

Help! Frozen Loading Screen

I came across plenty of errors on this game but this one is a first.

The intro works fine (when I'm offline) and when I get to the first loading screen it freezes at the end.

Tried deleting my cache files, reinstalling, repairing through the EA app, nothing works.

1 Reply

  • kfirunger246​  If you haven't already, please try a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If this doesn't help, please try another clean folder, but while your computer is offline.

    If this doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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