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EmDee8907's avatar
EmDee8907
Rising Rookie
23 days ago

Issues with 3 Sims 3 Worlds missing

Very frustrated and hoping someone can help me. 

I have contacted support many times and my cases get open then closed right after and no resolutions or responses. 

So i have been playing sims since the 1st one came out and noticed on the ea app is missing 3 of my packs Hidden Springs, Monte Vista and Barnacle Bay. I always redeemed the codes throught thesims3.con and never had an issue. when i open the ea app all transfered over but these 3. 

They show online that i have them as well. I keep all my codes and tried to enter it on the ea app it says valid but says i need to go to thesims3.com I do so and then i get the code is already used. I only have one sims email account. 

I was told to go online and download the worlds I am not sure how i can do that because flash was discontinued. I would love to be able to purchase and redownload the stuff i already had to the game but right now im just working on getting my packs back.

support tells me they wont help me i would need to rebuy them which i dont feel is right i own them they just never transered over. so is there any way i can get these to register to the ea app so i dont mess up and rebuy them? 

I recently got a new laptop its windows 11. thank you for the help in advance. 

missing content
pc
technical issues
the sims 3 store
worlds

5 Replies

  • EmDee8907's avatar
    EmDee8907
    Rising Rookie
    22 days ago

    hi thank you for the response i am starting over with sims 3 so how do i get the launcher to install i didnt see the download software anywhere anymore. I only have some of the discs to s3 but the ones i am missing barnacle pay was just the digital code i got no disc. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 days ago

    EmDee8907​  I'm not sure I understand what you mean.  You install the game (via disc if you have to, and if so, you'd need to use the Super Patch to update), you download the worlds from the Store site, you click the Downloads tab in the launcher, you check off and install one world at a time, and you make sure they're loading in-game.

    Barnacle Bay is also a Store world and therefore needs to be registered and installed through the Store site.  Even if you did have a disc, it wouldn't work.

  • EmDee8907's avatar
    EmDee8907
    Rising Rookie
    22 days ago

    hello so i downloaded the sims 3 from the ea app, and finally got the launcher to load and just tested to download barnacle bay right from my purchase history , once it downloaded i opened sims 3 the game but doesnt show the world. i cant use cds anymore as my laptop has no player anymore. (Dumb thing to be removed off them imo)

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