how can I redeem my world bundle?

I bought the same bundle and I'm having the same problem. Tried to get help from EA chat, but that didn't help at all :(

gskkfamily​ 4c144e6677e64d1b​  Go here:

https://store.thesims3.com/

Sign in with your EA ID, click Redeem a Code at the bottom of the page, and add your code.  You can then download your content from your purchase history (Store > My Store Account > Purchase History).

Please see this for further reading:

Sims 3 Store world can't register/install | EA Forums - 11143823

That doesn´t work. When I try that it says: Sorry, this code can't be redeemed here. Please go to https://store.thesims3.com/myAccount.html and enter your code there.

And when I go to the sims 3 official site to redeem my code, the site doesn´t work.

4c144e6677e64d1b​  This is the proper way to register a Store world.  It's worth trying a different browser though.  If your code still isn't working, get a refund from EA, as described in the master thread, and try to buy the world again, this time through the website:

https://www.ea.com/en/games/the-sims/the-sims-3/buy/addon/the-sims-3-worlds-bundle

And don't try to redeem it in the EA App, which may just consume the code without adding it to your account, as seems to happen a lot these days.

Well I tried that and my codes won't work anymore, and there is no more a chat option in the EA Help, and when I click to continue my case, it does nothing. I can't even ask my money back.

This is super frustrating.

4c144e6677e64d1b​  Try this link to get live chat:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

I tried it just now, and it's offering live chat with a wait time of one minute.  If that doesn't work either, try using the site without signing in.  Some contact options (I can't login, for example) allow you to start a live chat without a login, in case the problem is your account.