@Sigzy05 - At the time you are posting these things, it is 2am to 3am in the time zone in which EA Customer Service operates in the US. And it's a federal/state holiday -- New Years is a work holiday on Friday since New Years Day falls on a Saturday. And we just declared war on Canada again (not really, but I couldn't think of anything else that would make your timing even worse).
It would be great if you got a live response right away, but I would have to say the odds are against them being staffed even remotely at this time.
