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Anonymous's avatar
Anonymous
Not applicable
13 years ago

How do I contact EA's tech support?

I'm looking for both a phone number and an email address. Thank you!
pc
technical issues
furryoldguyjeans's avatar
furryoldguyjeans
Seasoned Scout
13 years ago

I chose US multiple times and the only option I ever receive is Live Chat.  No email option, no call me option, and that is with Internet Explorer and Firefox browsers.

crinrict's avatar
crinrict
Hero+
13 years ago

I really don't know what triggers what to show up when. The whole site is a mystery.

Maybe they did away with email/phone for certain problem types. What category did you choose ? Did you try a different one ?

  • furryoldguyjeans's avatar
    furryoldguyjeans
    Seasoned Scout
    13 years ago

    I tried several options for what the problem was intially and still kept getting only Live Chat.  Changing other options such as the game and platform type if available does give other options, but nothing I tried ever game me the option for email which is what I want.

    • crinrict's avatar
      crinrict
      Hero+
      13 years ago

      I really don't know. 

      I hope one of the community manager here sees this cause I think they are the only ones that can answer this for us.

      • furryoldguyjeans's avatar
        furryoldguyjeans
        Seasoned Scout
        13 years ago

        With Live Chat as the only option for many of the issues people want to contact support about, the recent security problems with Java make contacting even Live Chat impossible.  Neither IE nor Firefox will start the javascript applet, so with Live Chat being the ONLY official support option I can't get any assistance with a problem.

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