Humble Bundle: Purchase history is empty at all + Sims 3 code is redeemed error issues
1. I know it sounds silly, but have you tried changing the settings right under the "My Games" tab called Show: ("All Games" is default) and Platform: ("All Platforms" is default). Try all the settings, especially Show: "Hidden" and Platform: (Whatever you are on, PC or Mac)
If not try re-redeeming the humble codes.2. The game still needs to be installed. Assuming your first problem worked, your humble code unlocks the product key needed to install the game via origin.
EA and humble created this comprehensive install guide over here
Humble has their own separate guide available as a link called "Sims 3 special instructions" right under where you copy the humble code.
Essentially the 16 key is for origin redemption and redeeming through the sims website is not recommended (and actively discouraged by both humble and EA for reasons unknown). The activiation keys are available in the origin by hovering over the sims 3 (and the expansions) and clicking on the "i" in the grey circle and that'll show you the 20 character product key you input during install.
3. Their support team is having trouble keeping up with all of us gamers because of the humble bundle :P so it's up to the community members like you and I to figure things out.
