My son bought me my Sims game and neighbors stole the code from my Origin account and Origin allowed me to buy 3 Sims 3 base game3s. Hackers are in all of my Origin account. I want my original game and everything back. Since this involves thousands of dollars I am going to the police for satisfaction and the real FBI not Joel Holmes a fake FBI agent. Bayard and Holmes write stories and are criminals.
@nommeee Hi there
The Answer HQ is a community site and as ordinary users like you, we are unable to assist you with account, billing. serial-code and the like related issues.
Please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/
Best of luck and happy gaming
Community Admin@nommeee Hi,
Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.
If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.
Be sure to have as much of the following as possible when speaking with the advisor:
Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.
Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you can place an international call to the UK: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
Thank you,
Nils
