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CaitieParker's avatar
CaitieParker
13 years ago

I bought the Sims 3- University Life, but it's not showing up in my library

So last night I bought the game (as automatic download), I got the email confirmation, it even took the money out of my bank account already. But it still hasn't shown up on my Origin game library! I...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

Contact Customer Support so they can take a look at your account to find out what's going on

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

DasCrimsonKnigh's avatar
DasCrimsonKnigh
13 years ago

What does that mean "If live chat is gray"?

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Did you change the language to US ?

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