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Anonymous's avatar
Anonymous
12 years ago
Solved

I can't log in to The Sims 3

When I start the game I press log in, type my info, hit log in, and I am thrown to a registration site (https://launcherapi.thesims3.com/register.html) where it asks me to type in persona and gender,...
pc
technical issues
  • EA_Spectre's avatar
    EA_Spectre
    12 years ago

    So this is the point where you try to log in, correct?

    Can you try to log in here instead?

    If that does not work, just play without being logged in by clicking on "Play" here and then on "Continue Without Log In" in the next sceen here:

    Nothing gets lost while playing without being logged in btw.

Anonymous's avatar
Anonymous
11 years ago

Has anybody gotten any further with this issue? I just downloaded the Sims 3 and the Into the Future EP and I have the exact problem described by everyone else. Seems like 2 months since the last post in this thread, and a year since the first... it's ridiculous that it's not fixed by now... I'm on a mac and I downloaded my games through Origin. Maybe that has something to do with it? I had to create my sims 3 account through my Origin account. Can't log in to sims 3 account on any browser - keeps taking me randomly back to the registration page. Can't log in in the launcher or in game. This is just stupid.

My Origin app is working fine. I just can't log in to the sims 3 community through ANY method - which means I can't register my games... or anything else.

Any help is welcomed.

Anonymous's avatar
Anonymous
11 years ago

Hey! I had to message EA in order to solve it, I don't even remember how they fixed it. It took me several days of messaging them and a bunch of * fixes that didn't even work. What eventually "solved" it for my Mac was to log in when I'm in the game. I couldn't log in at the start-up page, but after I got to the main page in the game, that's where I could log in. I think my main issue was that I had TWO accounts, and they had to merge those two together, or delete the one, and then retry. It was a nightmare, to be quite frank. And it is ridiculous that they haven't even bothered with fixing all of the crazy bugs!!! I have both a Mac and an MSI computer, and it is like a dream to play it on the MSI rather than on the Mac.. But why even launch a game that works so poorly on a Mac??

Good luck!! Sorry I couldn't be very specific or helpful.. ☹️

  • Anonymous's avatar
    Anonymous
    10 years ago

    I have one account and i cant log in. When i try and i get everything right, this Regestration comes up and i do that right but it keeps going back to that page. HELP!!!!! i had pets and now i have to pay 20 dollars to get it back. Bu ti dint want to do it!!

    • rumbutter's avatar
      rumbutter
      Hero (Retired)
      10 years ago

      @hbwow2011    if the registration page keeps looping like that  try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox then log in with the email and password you use for the account

      as for buying a game you already own contact CS to see if they can help with that

      contact CS

      1.https://help.ea.com/en/contact-us/
      2.Click on the orange NEXT button
      3.Select a platform
      4.Click on the orange NEXT button
      5.Select a topic and describe your problem in a few words
      6.Click on the orange NEXT button
      7.Click Chat Now to chat with a Game Adviser

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