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Legend_ofgears's avatar
Legend_ofgears
Rising Newcomer
3 months ago

I can't register my game to the website

Okay so I just bought the game on Steam yesterday, I tried to put in the serial code in the "register game" part in the website, but I got the "The serial code you entered is invalid" message, so I t...
pc
technical issues
the sims 3 store
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

Legend_ofgears EmmaJane100  You'll need to contact EA customer support.  I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

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