12 years ago

I can't remember my username/email

(This is a new account) I can't remember what my username was. I remember part of of it and I remember the password I used, but I can't remember the full username and so can't log on. Because of this I can't access my Sims 3 game and it won't let me reregister it. None of my e-mails don't seem to work either. Is there any way for me to either reregister my game(s) or get my username?

technical issues

1 Reply

rumbutter
Hero (Retired)
12 years ago
contact CS only they can look at and deal with account issues
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html