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3 Replies
- roberta59112 years agoHero (Retired)
Did you change it through the site? Origin - my account - basic information - edit? Did you create a new Origin account?
Yes. I did change it through Origin with the change account action. I don't think I created a new account because I've also tried my old login and it no longer works.
- crinrict12 years agoHero+
You need to contact a Customer Support game advisor for this
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Set your language to US at the bottom
- Click on Contact a game advisor
- Describe your issue with a few words
- Click on Find a Solution
- Select Product: ex: The Sims 3 or Origin
- Select Issue Type: ex: Billing/Purchasing or Account Management
- Select Platform: PC
- Click Find solution
- Scroll down and click I still need help
- Click Chat Now to chat with a Game Advisor
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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