Forum Discussion

Anonymous's avatar
Anonymous
13 years ago

I have forgotten my username and password and email for reset does not work

HI

I have three games (sims, sims university and sims supernatural) that i bought for my daughter. it was all working fine but she forgot the username and password. I tried with my emai address but it wouldnt send me a reset password email.

i created a new account with my email again and it wont let us play as the codes have been registered.

how can i resolve this?

it is frustrating and i need some help. I will not call support to get charge to fix a problem with your software.

Thanks

Ingrid

pc
technical issues

6 Replies

  • imcookieboi's avatar
    imcookieboi
    13 years ago

    If you were doing a security question to your account then it can be returned, please chat with tech support

  • Anonymous's avatar
    Anonymous
    13 years ago

    It would not accept my email address, and i cannot remember the username.

    I will not pay support for something that i did not cause. 

  • Anonymous's avatar
    Anonymous
    13 years ago

    It would not accept my email address, and i cannot remember the username.

    I will not pay support for something that i did not cause. 

    I have my three codes here with me and I cant use them !

    So frustrating !

  • Anonymous's avatar
    Anonymous
    13 years ago

    did you know that using the origin ID when attempting a reset it does not send the username?

    this has happended many times now, so i cannot figure out which username my faughter was using. she had my email address as main email, but it stopped working. i now registered as a separate user with the email and it accepted it.

    im concerned the we will not be able to use the game again.

    how can i get my money back ?

  • Anonymous's avatar
    Anonymous
    13 years ago

    she might have never validated the email address and now we are in limbo !

    HELP PLEASE !!!

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    If you use live chat, customer support is free. Just calling them costs something.

    The AnswerHQ is about Users helping Users.

    They can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



    ---------------------------------
    Please accept a solution if your issue is solved. XP is also appreciated

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,431 PostsLatest Activity: 7 hours ago