Community ManagerHi there,
It sounds like this pack was removed from your account and you would need to repurchase in order to access and play. If you're not seeing an option in the EA app to purchase this pack, it may not be fully removed from your account.
This isn't something we can check on over the forums as we don't have access to your account information, but live support can check your entitlements for Seasons and see what's happened. Please submit a new case on the site here so they can look into this- be sure you attach this forum conversation when you reach out there so the team has further information to reference.
I just did this and the only solution they gave me to make a whole new account and repurchase the packs (as I don't have the receipts anymore). I am willing to buy again, but why can't it just be deleted from my account? It is very annoying.
They removed it from my account, but it took three different times of contacting them. However. My Sims 4 Seasons pack was also removed because of a "charge back request" which I didn't ask for or do. I also purchased it with other sims 4 packs while on sale and those are fine when talking to EA help now a 4th time they told me they couldn't do anything. I for one think telling people to check social media for responses from "the game team" over things missing from their accounts is ludicrous.
