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deweyylewis's avatar
deweyylewis
3 years ago
Solved

I paid but couldn't get pack

I purchased seasons pack from thesims3 store. they got the payment but they just gave me a order number not e reedem code. I can't see my purchase in my history or EA library. Please help.
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @deweyylewis 

    I'd recommend you get in contact with the live support team so they can search your order number from this purchase and see what's happened with your pack- here on the forums we don't have access to your account details to investigate into this further with you. 

    Please reach out to live support by submitting a help request on the site here and provide the live support team with the order number you were given so they can investigate into this a bit further. If you run into any issues contacting live support, you can let me know. 

deweyylewis's avatar
deweyylewis
3 years ago

Hi, ı checked both but ı can't see anything about this pack but when click the link which is comes from ea to my e mail, about the purchase mail says ''completed''.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@deweyylewis 

Are you sure you're logging into the same EA account that you made this purchase on? It sounds like you may have purchased your pack on a secondary EA account instead if you're not seeing it in your account's order history. 

  • deweyylewis's avatar
    deweyylewis
    3 years ago

    I only have one account on EA.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @deweyylewis 

      I'd recommend you get in contact with the live support team so they can search your order number from this purchase and see what's happened with your pack- here on the forums we don't have access to your account details to investigate into this further with you. 

      Please reach out to live support by submitting a help request on the site here and provide the live support team with the order number you were given so they can investigate into this a bit further. If you run into any issues contacting live support, you can let me know. 

      • deweyylewis's avatar
        deweyylewis
        3 years ago

        Hello. My problem isn't solved. ı mailed my problem also they said they will fix it or refund my money but ı still can't see my purchase or ı didn't get any refund.I don't know what sould do about it!

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