Forum Discussion

Oliver_Hillary's avatar
Oliver_Hillary
13 years ago

I Purchased a Downloadable Game That I Have Not Received!

I purchased a downloadable version of Sims 3 70's, 80's, 90's Stuff today but it HAS NOT appeared in my order history or games tab. I paid the discounted sale $7.99 price on 7/12/13. I paid for this ...
pc
technical issues
eemah's avatar
eemah
13 years ago

I not only paid for Midnight Hollow that I have not receive, but I see in my checking acct. I paid for it twice. I am very disappointed that you no longer have a customer service agent to speak to. I have been a simmer since the first game came out. I have all games and most of the patches. You would think that all of the money I spent with EA I would be able to speak to someone.

From a Disappointed Long Time Customer

crinrict's avatar
crinrict
Hero+
13 years ago

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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